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Privacy and Security Center
Protect what matters most.
Peace of mind for your family and your wallet.
We're
committed to helping you protect your account and personal information, so you
can bank with confidence. Through secure banking solutions,
tools that help you
recognize scams, and resources to prevent and manage fraud, financial peace of mind begins here.
Scam Alerts
March 2024 | Scammers are placing ads on search engines. They’ll often appear at the top of your search results page and might include “Ad” or “Sponsored”. Remember, our ads will never lead to a login page.
January 2024 | Fraudsters are impersonating a HarborOne customer service phone number and making unauthorized calls to request account information. We will never ask for sensitive information (including your online banking credentials) over the phone, so if you receive such a call, hang up and report it to us immediately at 800-244-7592.
December 2023 | Beware of a text scam targeting HarborOne Bank customers! Never click on suspicious links or assume a text message is from a trusted source. Scammers often spoof numbers of legitimate businesses to make spam texts appear authentic.
Security Tips
Being informed is the first step to avoiding fraud. Explore these resources for recognizing, preventing, and combating fraud or scams.
Here you can find helpful tips and methods to safeguard your personal and financial information.
Scams & Fraud | Online & Mobile Banking | Debit & Credit Cards | ID Theft
Spotting Scams & Preventing Fraud
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If someone claims to be from tech support company, don’t share personal, payment, or login details. Read to learn more about tech support scams. -
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Take action to avoid becoming a victim of mailbox fishing and check washing fraud. -
Do you know how to spot a fake website? Learn how to protect your personal and financial information. -
Holidays—such as Valentine's Day—are the perfect time for romance scammers to strike. -
Stay vigilant against tech support scams and stop them in their tracks. -
Don't let the Grinch steal your information this holiday season. -
Stop and think before you click that link. Learn how to spot a phishing attack. -
Learning to spot a fake website is vital to protect yourself online. -
Texts, websites, emails, phone calls, and social media can all be spoofed. Take these steps to help protect yourself.
Online & Mobile Banking
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Create stronger, safer passwords. -
Use complex, unique username and password combinations for each of your online accounts. -
Take precautions when using third-party tools to manage your money.
Debit & Credit Cards
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Don't put your common sense aside as you go about your ATM business. -
A little bit of preparation on the front end can ensure you don’t hit any bumps when traveling with cards.
ID Theft
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If you are a victim of identity theft, take these steps as soon as possible.
Account Security Features
Ready
to take control of your account security? Enhanced security features can
fortify your financial defenses and keep you informed of
unusual activity on
your account. Set up these features to stay ahead of risk and boost your
account security.
Card Manager
Instantly lock or unlock your card, set spending limits, add geographic restrictions, block certain transaction or merchant types, and more. Learn more
Account Alerts
Stay in the know with real-time notifications about your account activity. Receive alerts for large transactions, balances, specific debit card transactions, and more.
Mobile Wallet
Pay the secure and convenient way. Mobile wallets use enhanced security measures—such as encrypting your card and transaction data—helping to protect your information. Learn more
VISA® Purchase Alerts for Debit Cards
Stop fraud in its tracks with real-time text or email alerts when you pay with your HarborOne VISA® Debit Card. Learn more
Resources
Your vigilance and prompt action play a crucial role in protecting your accounts. If you suspect fraudulent activity on your account,
take action as soon as possible. Use the contact resources below to help navigate and resolve any security concerns.
Who to Contact
USE OF COOKIES
HarborOne Bank's website utilizes different technologies to collect, store, and aggregate data about website usage. We may use electronic tags called “cookies” to help us understand and analyze use of our site. This work is either performed directly by us or by a third party we have hired to assist us. We collect information about which pages have been accessed and for how long, the country the user accesses the site from, and certain technical information regarding the user’s computer and operating systems, such as user Internet protocol address, domain name and browser, etc.
Certain sections of HarborOne Bank's site require cookies to be enabled to enhance site performance. For example, cookies provide a secure way for us to verify user identity during a session and any return visits, they enable us to personalize a user’s experience on our sites, and they help enhance site navigation. Cookies also help us to understand how people use our sites so we can improve site functionality.
When a user comes to the website, our server sends a cookie to the user’s computer. Standing alone, cookies do not identify the user personally; they merely recognize the user’s browser. Generally, personally identifiable information is obtained by us only when a user decides to provide it, such as when requesting additional information via email or providing personal information.
We use two types of cookies on our sites, temporary cookies and persistent cookies. Temporary cookies are used to store information during a browser session and will expire shortly after concluding a visit to one of our sites. Persistent cookies are used to store information between visits to one of our sites and are stored permanently or for a specified length of time. Persistent cookies are used to facilitate easier navigation within our sites and provide a higher level of convenience for the user.
A user can choose to have their computer issue a warning each time a cookie is being sent, or a user can choose to turn off all cookies. The management of cookies generally is handled through the user’s browser settings (e.g., Internet Explorer). To obtain more information about managing cookies, visit Internet Cookies | Federal Trade Commission (ftc.gov).
Privacy Policy
View Our Privacy Policy
| FACTS | WHAT DOES HARBORONE BANK DO WITH YOUR PERSONAL INFORMATION? |
| Why? | Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do. |
| What? | The types of personal information we collect and share depend on the product or service you have with us. This information can include:
|
| How? | All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons that HarborOne Bank chooses to share; and whether you can limit this sharing. |
| Reasons we can share your personal information | Does HarborOne Bank share? | Can you limit this sharing? |
| For our everyday business purposes — such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus | Yes | No |
| For our marketing purposes — to offer our products and services to you | Yes | Yes |
| For joint marketing with other financial companies | Yes | Yes |
| For our affiliates’ everyday business purposes — information about your transactions and experience | Yes | Yes |
| For our affiliates’ everyday business purposes — information about your creditworthiness | Yes | Yes |
| For our affiliates to market to you | Yes | Yes |
| For nonaffiliates to market to you | Yes | Yes |
| To limit our sharing |
If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing. |
| Questions? | Call 800-244-7592 or go to any of our convenient banking center locations |
| Who we are | |
| Who is providing this notice? | HarborOne Bank |
| What we do | |
| How does HarborOne Banking protect my personal information? | To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. |
| How does HarborOne Banking collect my personal information? | We collect your personal information, for example, when you
|
| Why can't I limit all sharing? | Federal law gives you the right to limit only
|
| What happens when I limit sharing for an account I hold jointly with someone else? | Your choice(s) will apply to everyone on your account unless you tell us otherwise. |
| Definitions | |
| Affiliates | Companies related by common ownership or control. They can be financial and nonfinancial companies.
|
| Nonaffiliates | Companies not related by common ownership or control. They can be financial and nonfinancial companies.
|
| Joint marketing | A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
|
